Sales & After Sales Support

 

Sales

 

We employ an internal sales team based at our Lancashire factory to aid in the customer's initial enquiry. We also employ a team of Technical Sales Engineers covering the UK; they are able to carry out site surveys, provide technical advice, on-site filling machine trials and product testing, formal quotation and machine specifications, assistance with machine installation, and staff training.

  

 

Demonstration & Product Trials

 

Within our factory, we have a fully equipped demo room containing a selection of volumetric depositors and filling machines, transfer pumps, cooking kettle for direct feed trials, refrigeration units for storing customer product, and a comprehensive stock of depositing nozzles and decorating heads for testing purposes.

 

As part of our sales service, prior to receipt of an order we will conduct no-obligation product trials here at the factory to ensure the filling machine we supply will meet the customers specific production requirements. All product trials are filmed with depositing weight results being recorded. Customers are also welcome to attend the trials.

 

Alternatively, our UK Technical Sales Engineers will visit the customer on the same no-obligation basis and conduct product trials on-site using a Riggs Autopack demonstration filling machine. 

 

 

 

 

Factory Acceptance Test 

 

Prior to delivery of automatic conveyor line orders, customers are invited to our premises for factory acceptance test and sign-off. We provide this service to ensure the customer is fully satisfied with all aspects of the equipment ordered, and will indeed fulfill production requirements.

 

Staff training can be conducted here at the factory prior to machine delivery. Alternatively, during machine installation and commissioning at the customers premises, our service engineers will provide comprehensive staff training in all aspects of the equipment. This service is provided as part of the purchased package and at no additional cost.

  

 

Delivery & On-Site Service Support

 

Riggs Autopack's depositors and volumetric filling machines are exceptionally reliable and built to an extremely high standard. With the appropriate servicing and maintenance, our machines are designed to provide decades of outstanding performance and highly accurate, damage free depositing. 

 

Riggs Autopack service engineers provide comprehensive on-site support for customers based in the UK and Republic of Ireland. This includes machine delivery, installation and commissioning at the customers premises, staff training, annual maintenance agreements and engineer call-out.

 

 

 

 

  

Training

 

´╗┐During machine installation and commissioning, a Riggs Autopack service engineer will provide on-site staff training in all aspects of the equipment. Additional staff training can also be arranged upon request; please contact the after sales department at our Lancashire office for details. 

 

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Spare Parts Supply

 

As our depositing and filling equipment is built in-house at our Lancashire factory, we have complete control over parts quality, availability and supply. We manufacture and stock a full complement of quality assured replacement parts for our full machine range, and are able to dispatch at short notice to national and international customers.