Sales & After Sales Support

Sales

We employ an internal sales team based at our Lancashire factory to help with the customer's initial enquiry. We also employ a team of Technical Sales Engineers covering the UK that provide technical advice / consultation service, site surveys, on-site machine trials and formal quotation.


Demonstration & Product Trials

Our Technical Sales Engineers will conduct no-obligation filling machine trials either at the customer's premises or here at the factory. This is to ensure the machine we supply will meet the customers specific food production requirements.

 

 

Factory Acceptance Test

Prior to delivery of conveyor filling line orders, customers are invited to our Lancashire factory for acceptance test and sign-off. We provide this service to ensure the customer is fully satisfied with all aspects of the equipment and will indeed fulfil their specific food production requirements.


Delivery, Installation & Commissioning

Once your ordered machine has been manufactured and is ready for dispatch, Riggs Autopack service engineers will deliver, install and fully commission the machine at your premises at a mutually agreed time and date. Standard delivery is Monday to Friday, weekend delivery and installation is available upon request at an extra charge.

 


Service Support

Riggs Autopack depositors and filling machinery are exceptionally reliable and built to an extremely high standard. With the appropriate annual servicing and maintenance, our machines are designed to provide decades of outstanding performance. Riggs Autopack service engineers provide comprehensive on-site support for customers based in the UK and Republic of Ireland. This includes staff training, annual maintenance agreements and engineer call-out.

 

Staff Training

During machine installation and commissioning, a Riggs Autopack service engineer will provide on-site staff training in all aspects of the equipment. This service is provided as part of the purchased package. Additional staff training can be arranged upon request; please contact the after-sales department at our Lancashire office for details. We can also meet customer's at our Lancashire factory to discuss their food production application in detail, and conduct staff training here in our meeting rooms.

 


Spare Parts Supply

As we manufacture all our depositors and filling equipment in-house at our Lancashire factory, we also manufacture all components to stock. This means our stores department holds a complement of spare parts for our full machine range, thus meaning we are able to dispatch at short notice to both national and international customers.