Sales & After Sales Support

Sales

We employ an internal sales team based at our Lancashire factory to aid in the customer's initial enquiry. We also employ a team of field based Technical Sales Engineers covering the UK; they are able to provide technical advice, site surveys, on-site filling machine trials and product testing, formal quotation and machine specification, assistance with machine installation and staff training.


Demonstration & Product Trials

As part of our sales service, our Technical Sales Engineers will conduct no-obligation product trials either here at the factory or at the customer's premises. This is to ensure the filling machine we supply will meet the customers specific food production requirements.

 

 

Factory Acceptance Test

Prior to delivery of automatic conveyor line orders, customers are invited to our premises for factory acceptance test and sign-off. We provide this service to ensure the customer is fully satisfied with all aspects of the equipment ordered and will indeed fulfil their specific food production requirements.


Delivery, Installation & Commissioning

Once your ordered machine is ready for delivery, Riggs Autopack service engineers will deliver, install and fully commission the machine at your premises at a mutually agreed date and time. Standard delivery is Monday to Friday, weekend delivery and installation is available upon request at an extra charge.

 
Service Support

Riggs Autopack's depositors and volumetric filling machines are exceptionally reliable and built to an extremely high standard. With the appropriate servicing and maintenance, our machines are designed to provide decades of outstanding performance and highly accurate, damage free product depositing.

Riggs Autopack service engineers provide comprehensive on-site support for customers based in the UK and Republic of Ireland. This includes machine delivery, installation and commissioning, staff training, annual maintenance agreements and engineer call-out.

 

 

Staff Training

During machine installation and commissioning, a Riggs Autopack service engineer will provide on-site staff training in all aspects of the equipment. This service is provided as part of the purchased package. Additional staff training can be arranged upon request; please contact the after-sales department at our Lancashire office for details. 


Spare Parts Supply

As our depositors and filling equipment are built in-house at our Lancashire factory, we have complete control over parts quality, availability and supply. We manufacture to stock and our stores department hold's a complement of replacement parts for our full machine range, thus meaning we are able to dispatch at short notice to both national and international customers.