Sales & After Sales Support
We employ an internal sales team based at our Lancashire factory to aid in the customer's initial enquiry. We also employ a team of field based Technical Sales Engineers covering the UK; they are able to provide technical advice, site surveys, on-site filling machine trials, product testing, formal quotation, assistance with machine installation and staff training. We can also meet with customer's at our factory to discuss their food production application in detail, and also conduct staff training here in our meeting rooms.
Demonstration & Product Trials
Our Technical Sales Engineers will conduct no-obligation product trials either at the customer's premises or here at the factory. This is to ensure the filling machine we supply will meet the customers specific food production requirements.
Factory Acceptance Test
Prior to delivery of automatic conveyor line orders, customers are invited to our factory for acceptance test and sign-off. We provide this service to ensure the customer is fully satisfied with all aspects of the equipment ordered and will indeed fulfil their specific food production requirements.
Delivery, Installation & Commissioning
Once your ordered machine has been manufactured and is ready for dispatch, Riggs Autopack service engineers will deliver, install and fully commission the machine at your premises at a mutually agreed time and date. Standard delivery is Monday to Friday, weekend delivery and installation is available upon request at an extra charge.
Riggs Autopack depositors and filling machines are exceptionally reliable and built to an extremely high standard. With the appropriate annual servicing and maintenance, our machines are designed to provide decades of outstanding performance. Riggs Autopack service engineers provide comprehensive on-site support for customers based in the UK and Republic of Ireland. This includes staff training, annual maintenance agreements and engineer call-out.
During machine installation and commissioning, a Riggs Autopack service engineer will provide on-site staff training in all aspects of the equipment. This service is provided as part of the purchased package. Additional staff training can be arranged upon request; please contact the after-sales department at our Lancashire office for details.
Spare Parts Supply
As our depositors and filling equipment are built in-house at our Lancashire factory, we have complete control over parts quality, availability and supply. We manufacture to stock and our stores department hold a complement of spare parts for our full machine range, thus meaning we are able to dispatch at short notice to both national and international customers.